|William Abrahamson |
Richard Anthony Aceto
|Victoria Alvarez Brito |
Cesar A. Alviar
Thomas J. Ashton
|Tatyana Bakalinskaya |
|Jane Beatty |
Donna M. Bernaerts-Kearns
|Colin Bonnett |
Sandra Conaty Brace
|Richard Bruehert |
|Lillian Caceres |
James Christopher Cappers
|William Caspar |
Robert J. Caufield
|Alex Chiang |
Kyung (Casey) Cho
Mannie L. Clark
|Jim Cleere |
|Kevin Conroy |
Daniel (Hal) Crisman
|Mary D'Antonio |
|Jean DePalma |
Mirna A. Duarte
|Thomas Duffy |
|Catherine Fagan |
|Vincent Gallucci |
Cesar R. Garcia
Marlyn Carmen Garcia
|Salvatore Gitto |
Lynn Catherine Goodchild
Kiran Kumar Reddy Gopu
|Michael Gu |
|Gary Haag |
Barbara M. Habib
Roberta Bernstein Heber
|Joann Louise Heltibridle |
Robert A. Hepburn
Steven Leon Howell
Paul R. Hughes
Lamar D. Hulse
|Shashikiran Kadaba |
Jennifer Lynn Kane
William A. Karnes
Robert C. Kennedy
|Howard (Barry) Kirschbaum |
Peter A. Klein
|Maria La Vache |
Carol Ann LaPlante
|Elena Ledesma |
Ye Wei Liang
Jenny Low Wong
|William Lum |
|Joe Maggitti |
Daniel L. Maher
Gene Edward Maloy
Marion Victoria Manning
|Patricia Massari |
|Mike McGinty |
Nurul H. Miah
|Louis Minervino |
Cheryl Ann Monyak
Steven P. Morello
|Kevin Murphy |
Patrick Sean Murphy
|Richard O'Connor |
Maureen L. Olson
Virginia Anne Ormiston
|Deepa Pakkala |
Jerrold H. Paskins
|Thomas H. Polhemus |
James Edward Potorti
Hemanth Kumar Puttur
|Jonathan Randall |
Roger Mark Rasweiler
|Karen Renda |
Kenneth F. Rice III
Alan Jay Richman
John M. Rigo
|Marsha Rodriguez |
Wayne A. Russo
|Brock Safronoff |
Roy F. Santos
Chapelle Renee Sarker
Deepika K. Sattaluri
|Sue Sauer |
Arthur Warren Scullin
Earl Richard Shanahan
|Kathryn A. Shatzoff |
Sandra F. Smith
|John Spataro |
William R. Steiner
Sandy M. Stoller
David S. Suarez
|Harry Taback |
Phyllis Gale Talbot
|Michael Tinley |
|Benjamin Walker |
Wayne A. White
|Thomas Wise |
On behalf of my mother and sister, I would like to thank all of you for attending this service. From family to co-workers to friends, we appreciate all of you making the time to come here from around the world. I’d like to think that dad would have been happy to know that he touched so many people in a positive way. Our thanks to all our family and friends who have been here for us. I would also like to thank all at Marsh Canada who have done everything possible to ease our pain and provide tremendous support to us.
Today marks a month to the day of my father’s death in the World Trade Center disaster. It has been the most painful and frustrating month of my life; a sentiment that I’m sure extends to a great many people in this church today. Your presence here is a reminder to me that, rather than dwelling on dad’s death, we must instead celebrate the full and joyous life that he lived. We must celebrate a life filled with compassion, humility and especially love. Love for my mother, his wife of 23 years; love for my sister and myself. He treasured his family above all other things in his life, a fact that he reminded me of several times. He took special joy in watching Jaclyn grow up; not having him there at her graduation was the first time I was faced with the full magnitude of losing him.
Although he told me to always value my formal education, it will be the things he taught me that I’ll hold most dear. He taught me the meaning of humility, taught me to never rub my successes in the faces of others. He lived his life by that credo, to the point that many of his closest friends had no idea just how successful he was in his professional life. That applied to me, as well.” Dad could barely bring himself to say anything even when forced – he once told a Pearson customs officer that he worked in systems and didn’t feel as if it was necessary to say anything else. It was only as I grew older and got a better idea of his work that I really understood what he had accomplished in such a short time, and my respect for him grew further.
While many here knew Bernard on that professional level, I dare say that he was more effective as husband and father. He gave us all we could ever want, and we’d finally arrived at the type of life that he must have dreamed of upon immigrating to Canada in 1978. At the very least, he provided my sister and I with constant amusement, although very little of it was intentional on his part. The best – and, sadly, last – example spans a great deal of the last decade. As most of those closest to him know, during the past few years dad developed what, quite frankly, my sister and I considered to be an unhealthy fascination with the game of Bridge. He usually spent quite a bit of his rare free time either reading a new book on Bridge or reading the Bridge column in the Star. He never actually played a game, mind you – just studied it. At some point over the past summer, while watching him play yet another game against his three invisible friends, Jaclyn suggested that he try finding a game on the Internet. His response could have been taken straight out of a Kevin Smith script: “you can play cards over the Internet?” Not exactly what you’d expect from a managing director who did his work in “systems.”
After much fumbling – how anyone got any work done in Marsh with dad continually asking them questions always amazed me, because it was a skill I never mastered – I managed to get him set up with an account on Yahoo, and he set to work. We barely saw him for the next 24 hours, so engrossed was he with playing Bridge online. I didn’t really talk to him until the next day, when he came into my room with a strange combination of happiness and sadness on his face. When I asked him what had caused him to stop playing bridge, he informed me that it wasn’t his idea, but that no one would play with him any more! It seems that all the years of studying the game had paid off, as he was simply better than anyone on Yahoo and was now scaring them off. The expression on his face when he said that is something that I find myself remembering more and more now, because while he may have been upset, the knowledge that all those years of study had worked out brought so much joy to his face. That’s how I think I’ll remember him, and that’s the story I’ll tell my children and grandchildren when they ask what my father was like.
There’s so many other things I could say about dad – his love of sports, both those of his homeland and those he picked up on when he moved to Canada. His continual pushing of me to do better, as he knew and believed in his heart that I could be. His sense of justice, of always making sure that people less fortunate than he was were taken care of. He may have lived in Canada, but he never forgot nor let us neglect our roots. His active role in our community, always trying to help someone out when they fell on hard times. His bravery after losing his own father in 1997, and the way he took care of his mother in the difficult months afterwards – all behaviors I hope I can emulate in some form.
Husband, father, brother, son, friend, colleague. All are words that can be justifiably be used to describe Bernard Mascarenhas; I cannot begin to determine which one should be held above the others. All I know for sure is this: I will miss him every second of my life.
Eulogy given by Mr. John Chippendale, President & CEO Marsh Canada Ltd. at the Memorial Service for Bernard on October 11, 2001 at St. Michael’s Cathedral in Toronto, Canada
Every so often, we cross paths with individuals who are very special in genuine ways:
I, and my Marsh colleagues, will sincerely miss Bernard as a true friend, with an incredible brain . . . but will GAIN an unforgettable memory of a role model, whom we will forever aspire to emulate. We can now begin to realize Bernard’s legacy . . . and I can assure you he is appreciative and keenly watching over us.
As we continue to try to make sense of, and come to grips with, this horrific tragedy, we should remind ourselves that Bernard has much to be proud of . . . And I would like to read a short quote from Ralph Waldo Emerson, which I believe epitomizes this:
“To laugh often and much;
to win the respect of intelligent people and the affection of children;
to earn the appreciation of honest critics and endure the betrayal of false friends;
to appreciate beauty, to find the best in others;
to give of one’s self;
to leave the world a bit better, whether by a healthy child, a garden patch, or a redeemed social condition;
to know even one life has breathed easier because you have lived.
This is to have succeeded.”
I think it is appropriate at this service and Mass to also remember our other Marsh colleagues and their families who were victims of the World Trade Center and airline attacks.
Bernard Mascarenhas was a zealous bridge player, an executive who had risen steadily up the corporate ladder, and a man who liked to take it easy on weekends with his wife and two kids. But it was what he was not known for that is worth remembering as well.
Deeply committed to education, Mr. Mascarenhas, 54, used to make anonymous donations to a number of different charities, in particular to scholarship funds. Among his causes, he would send anonymous scholarship donations to his native Pakistan, to assist Roman Catholics, a religious minority in that country.
Mr. Mascarenhas’s influence was felt in the corporate world too. He was the chief information officer at Marsh Canada, a subsidiary of Marsh & Mclennan, in Toronto, and was in New York for a meeting on Sept. 11.
Mr. Mascarenhas’s work on computer systems at the company was known as particularly innovative and wound up being used not only in Canada but in Marsh offices around the world. "He made sure everything he worked on was a first-class product," said Thomas J. Grimes, managing director at Marsh Canada.
Today I remember Bernard as every year. We will raise a glass of wine and I will make a small speech tonight to honour his memory and the influence that he made on my life. I am grateful that I knew him and sorry he left us so soon.
Wishing Raynette, Jaclyn and Sven all the best.
He will always be remembered.
All the things I learnt from you are the base for my professional way of life, specially the way you took care of your team.
Today I am feeling really sad. I miss you. God bless your family.
Bernard, you are very much missed and will be remembered always!
He also had a great sense of humor which not everyone got to see. I have gone on to start my own technology companies and I am sure a good portion of the success I have achieved is a direct result of my experiences with Bernard.
I worked at Marsh in Toronto from 1990 through 1996 and Bernard was Head of the IT department when I was working as an Accounting Analyst. During those years he was a respected leader, colleague and friend despite the difference in our positions, and was always encouraging of any ambitions. He was the first "Senior Manager" outside of my department to take me to a nice business lunch - my first time at Hy's (the old location in Toronto). He was always also looking to better himself (he attended Toastmasters at Mercer and I knew that from being there as well) but always modest in speaking of his own accomplishments.
I was honoured to be invited one year to a Christmas party with his IT staff which occurred annually at his home where we were all afraid of dropping food on the beautiful white carpet! That too is a fond memory as we were able to meet Raynette, Sven and Jaclyn. I was also honoured when Bernard and Raynette attended my wedding.
I will never forget Bernard and would like to wish his family all the best.
I really appreciate the fact that you believed in your team and never afraid to sponsor our efforts when recommending new technology solutions to improve the Marsh's and Marsh & McLennan business operations.
My prays are with you and family.
Jim Smith (Marsh's Enterprise Architecture Group - Enterprise Architect/Data Warehouse Architect 1998 - 2004)
Jim Smith (Marsh's Enterprise Architecture Group - Enterprise Architect/Data Warehouse Architect)
We miss you on many levels, and will never forget you.
I use this day to celebrate the livies of my colleagues who were lost at WTC. It can be really difficult not being able to say thank you to people like Bernard who were willing to give you a chance to develop your skills and believe in your ability to make a difference.
As the CIO of Marsh Canada and boss of the Enterprise Architecture Group, Bernard challenged you to develop your soft, business and technical skills.
His team of architects were highlightly visible at the senior level management and if you had an idea that would make a difference for Marsh or MMC companies business strategy, he would support you and sponsor your efforts.
Case in point, as the Data Warehouse Architect at Marsh, it was Benard who not only sponsored my effects to develop the data warehouse architecture at Marsh, he championed the business case to business leaders and the CEO.
For example, after a major research effort to select Marsh's first data integration tool, I had recommended the firm purchase a solution from a young start-up company called Informatica in 1998. Despite resistance from both senior technology and business managers, it was Bernard who presented the business cases to Marsh's CEO at the time, Bill Wilson - the deal was signed.
This is when I had realized that I had a unique boss and leader - not one who hides behind his title or fears not having future career opportunities because a decision has gone wrong.
I am happy to say, that Informatica is now a publicly traded company and the defacto industry leader and the standard at Marsh & Mclennan companies.
Bernard is missed and his family and friends she be happy to know that he is responsible for giving many people opportunities (including me) to advance their career by challenging them to think out of the box and be fearless when making decisions.
James L. Smith
New York City
One more year from your going away, but I and my family will never forget you. My wife and kids never saw you in person but they know you very well from all the good things I told them from my days working with you. Every time I want to reinforce having patience, being, humble, working hard or resolving conflict I say: "Remember about my boss Bernard, he taught me all what I am telling you."
Andres Felipe Gomez
Love and Miss you!
Love & Miss you!
God bless you
You will never be forgotten.
Bernard is in my thoughts every time I face a challenging project and its problems because he always supported us when we made mistakes and so we got the confidence to do our job better and better.
Bernard, I miss you.
As my former boss at Marsh, he always gave you the opportunity to pursue new career objectives and never too busy in his executive management role to listen when faced with challenges.
Bernard was the executive sponsor for many technology initiatives to support the Marsh (and Marh & Mclennan) business strategy.
It's a pleasure to hear that several of the projects that he sponsored has helped deliver value to Marsh business users to this very day (e.g., Cansys, Data Warehouse).
His legacy will be remembered.
I will miss you forever.
Andres Felipe Gomez
We had a rememberance ceremony for those that perished in the 9/11 attacks by placing a flag on the beach with the name of each person who lossed their life. As I walked to the beach and placed my flag for Mr. Mascarenhas, I also placed his name on my race bib so I could find out more about the man for whom I raced.
By reading your tributes, I am honored to have raced for such a wonderful man. My heart goes out to you, his family, friends and collegues.
Warmly, Julie Rider, firefighter
My friend Bonnie
By: Francis Misquita Edmonton, Canada
Sept. 11, 2001 will go down in history as a “black day” when thousands of innocent lives were lost, as a result of a terrorist attach on the World Trade Center in New York City. My friend Bonnie (Bernard Mascarenhas) is on the list of the missing people which numbers more than 5000. Bonnie was previously from Karachi, staying on Somerset Street and then later in Hussain D’silva Town in Nazimabad.
I first met Bonnie in 1964 in our first year pre-engineering, at St. Patrick’s college – a happy bunch of enthusiastic kids, just out of school, aspiring to be engineers of the future. I recall we were a very large contingent of Catholic boys – Edward D’Sa, Lionel D'souza, Noel Pinto, Vincent Gonsalves, Ronald Raymond, John Barrie, Maurice Aranha, Emmanuel Raphael, Francis Phen, Michael Catellino and Patrick Pillai. My apologies for the others whose names I just cannot recall at this time.
I took an instant liking to Bonnie, and we maintained ourfriendshhip over all these years. Bonnie was one of the “smart dudes” at college and excelled in all subjects especially science and math. I was always short of money and Bonnie would always treat me to ‘ coke and patties” during the recess. Those were the good days, playing hokey in the less interesting classes especially Urdu, was very common amongst some of our Catholic boys. Iqbal Restaurant was our favorite spot, where boys would hang around and watch the girls walk by from St. Joseph’s School and College.
After completing junior college, Bonnie was accepted to the more prestigious Adamjee Science College, while some of us went to SM Science College. We still maintained our contacts – meeting for tea at Jehangir or Iqbal restaurant, going for a matinee move, or studying late evenings and nights at his house just prior to writing the exams. If I recall correctly, a few years later I met Bonnie when he was teaching for a brief period in St. Paul’s school my Alma Mater. He then joined Habib Bank and quickly worked his way up in the computer field, and then went to Bahrain excelling himself in the field of information technology.
Bonnie migrated to Canada in 1978. He was working for Marsh Canada Ltd., a large insurance brokerage house, and once again with his hard work and excellence, he moved up the corporate ladder very quickly. When I was in Montreal, he visited me a few times, whenever he came on a business trip and we used to reminisce about the good old times we all had back home. The last time I met Bonnie was about two years ago, when I had gone on a business trip to Toronto. We both had very busy schedules that day, but we made it a point to meet for lunch. I still picture him clearly saying our good-byes in the parking lot, and hoping we would meet soon again. Last year he phoned me at Christmas time, suggesting that I come with the family and spend some time with his family in Toronto.
The day of the disaster, when I was watching CNN news, the name of the company Bonnie worked for Marsh Macllenan (the US office) was mentioned. I just prayed silently hoping that Bonnie was not on another business trip to the New York office. I wanted to call him at home, but I said to myself this cannot be true, and it is just my imagination. Two days later, I got the dreadful news that his wife Raynette and the kids were taken to New York by the company officials. I made a few calls to Montreal and Toronto that night, but could not get any confirmed news about him. Early next morning, I decided to call his office in Toronto. The secretary picked up the phone, I told her that I was a very close friend of Bernard, and wanted to get an update on him. I could fee her voice choking, as she said he was on the missing list, and that his wife and family were taken to New York. At that time I just cried and choked, the lady at the other end said, “ I am so sorry to give you the bad news”. I thanked her, said I was okay, and quickly hung the phone up. A few days later I visited the CNN website that had the pictures of the missing people and I kept starring at Bonnie’s picture for a few minutes, and kept asking the question “Why Bonnie?” I called out to my wife and my two girls showing them the picture of my missing friend. I was later told that Bonnie, who worked out of the Toronto office, was scheduled to attend a breakfast meeting that ill-fated morning of Sept 11, 2001 in the World Trade center.
To me Bonnie was a friend and brother. A man of such great stature, but yet humble and down to earth person. Once when visiting Toronto, I reminded him of the ‘coke and patties”, he used to buy for me at the college canteen. His answer in humility as always was he just felt it was right to share what he had with others, whether it was baying me a coke, or helping others with school assignments. There are very few in this world that are the likes of my friend Bonnie, who has had such a great positive impact on my personal life, and the life of others that he touched upon. Just to quote what his son Sven had to say when delivering the eulogy at a memorial service in Toronto: “ Although he told me to always value my formal education, it will be the things he taught me that I’ll hold most dear. He taught me the meaning of humility, taught me to never rub my successes in the face of others. He lived his life by that credo to the point that many of his closest friends had no idea just how succesful he was in his professional life”. How very true !!! I met Bonnie on so many occasion, we both worked in information technology, but it’s only after reading the eulogy, I came to know that my friend had risen to the rank of Chief Information Officer (CIO) at Marsh Canada.
Another quota from Sven’s eulogy “He may have lived in Canada, but he never forgot nor let us forget our roots. His active role in our community, always trying to help someone out when they fell on difficult times”.
Bonnie, you sure make me feel proud and that I can say to myself and to others that I had the good fortune of being associated with you. This tragic loss is very difficult for me to endure, and often at times I wish by some miracle, he and several others are found alive in the rubble of what is left of the two majestic tows that once graced the skylights of New York City.
In conclusion, I would like to offer my since condolences to his wife Raynette, their children Sven and Jaclyn, to his mother, his sister, his brother, and all his other friends and relatives, that the good Lord gives them the courage and strength to bear just a great loss. Adios Bonnie, till we meet again for coke and patties in a college canteen in Paradise – this time it will be my treat !!!.
It was a hard time being in Toronto during the tragedy, but I saw how Bernard was loved and appreciated by all his team and colleagues. As Craig said, Bernard will be missed bur never forgotten.
In December of 2001 I was on vacation in Florida and was reading through a picked-up copy of the New York Times. That's when I found out that Bernard had died. I was stunned as I read his obituary. While no one in North America was untouched by September 11th, I didn't realize that someone I knew had perished. It felt so unfair that someone so nice was gone. As I read the obituary I wasn't surprised to find out that Bernard was as good as he was nice.
Bernard and I had attended Toastmasters meetings together. From then on if we ever passed in the lobby of our building or were in the elevator together he always had a smile and a kind hello for me. I left Mercer a number of years ago, but I can picture Bernard's gentle way and his gentlemanly manner so easily.
I extend my thoughts to his family, friends and colleagues who will continue to be touched by Bernard's example for many, many years to come.
Personally, it was a pleasure to interact with Bernard on the data warehouse architecture vision and several projects to acquire technology solutions to enhance data warehouse architecture and the software quality process at Marsh.
Although he was a senior executive, Bernard didn't believe in the "chain-of-command" process, thus, he was always reachable. For example, there were several occassions that I would meet him at his hotel (when in New York) to meet with software vendors to discuss purchasing products.
And it is during these meetings that I realized his unique negotiating skills - I actually use his techniques when dealing with software vendors.
Bernard was a good mentor, boss, and friend He is missed.
You will be sadly missed Bernard.
In terms of leadership traits Bernard had, a few key ones stand out in my mind: his unquestioned loyalty and support, his commitment and drive, and his overall vision.
Loyalty & support
When I first started at Marsh, the group was a lot smaller – probably no more than fifteen people. As such, Bernard would usually drop by and talk with everybody on a regular basis. As the group grew larger, the time he could spend with everybody obviously went down. However, he would still make sure he got to know everybody in the group – no matter who they were or what they did. In getting to know Bernard, you came to realize that he truly cared about you from a professional and personal level. In terms of work, Bernard wanted each person to be successful and he would constantly push you to take on more challenging projects – knowing you would be able to handle it. If you did make a mistake, Bernard would be the first to be at your side to take the blame. It was this confidence that Bernard had in his team that gave us the ability to accomplish what we did.
Commitment & drive
Bernard was famous for setting aggressive dates for getting things done. If anybody else tried to pull this off, they would probably have been met with a chorus of reasons why it would not be possible to meet the date. But when Bernard came up with these goals, we just dug down and got to work. We did this because we knew no matter how hard we were working, Bernard was right beside us working harder. One thing that always impressed me was Bernard’s drive and eagerness to take on new responsibilities – more so since he had been at Marsh so long. Over the years he lost none of his passion for work and by doing so provided a constant source of motivation for us.
Five years ago, we were just starting to work on a new claims system for Canada. Since then, this has evolved into a complete system that supports the Canadian business – the system is called CANSYS. After CANSYS had been deployed across Canada, it has now started to be deployed in other Marsh offices across the world.
This was all driven by Bernard’s vision. When CANSYS was just starting out, nobody else but Bernard would have had such lofty goals. But that was Bernard, always one step ahead of everybody – bold enough to have such a vision and confident in his ability to realize it.
So Bernard, I know I never told this to you – but you have played a significant influence on who I have become. For that I am a better person and owe you so much. I’ve gained a great deal from you while you were around and being able to learn from you. I’ve also learned an equal amount in your absence in realizing all the things that are not here anymore that I took for granted when you were with us.
You are missed – but not forgotten.
He was a formidable colleague. Doing equivalent jobs, we appreciated each other opinion, advises on professional subjects. I lost an excellent colleague.
I lost also an excellent friend... When I lost my 23 year old daughter 3 years ago, he crossed the Atlantic to be close to us in those difficult time... He was regularly caring about us.
We try to do the same now, and to bring reconfort to Raynette, his wife Sven and Jacklyn.
Bernard is in our thoughts every day.